Refund policy

Returns & Exchanges

At AANYA, we want you to shop with confidence. If there's an issue with your order, we're here to help.

📅 Return & Claim Window

All return, exchange, or damage requests must be reported within 48 hours of delivery.

Items returned without prior approval from our customer support team will not be accepted.

✅ If the Mistake Is Ours

If you receive the wrong item or the wrong size, we'll make it right.

  • We'll provide a prepaid return shipping label.

  • Once we receive the returned item, we'll ship the correct item if it's available.

  • If the correct item is no longer available, you may choose either:

    • A full refund, or

    • Store credit for the value of your purchase.

📦 Damaged Items

If your order arrives damaged:

  • Please report the issue within 48 hours of delivery.

  • A continuous 360° unboxing video with no cuts or edits is required for all damage claims.

  • The video must begin before opening the package and clearly show the condition of the packaging and the item.

  • Once the claim has been verified, we'll provide a prepaid return shipping label and resolve the issue.

Damage claims submitted without the required unboxing video may not be eligible for approval.

👗 Customer Preference Returns

If you wish to return an item because:

  • You accidentally ordered the wrong size,

  • You don't like the style,

  • You don't like the color,

  • You don't like the fabric or quality,

  • The item doesn't meet your personal preference,

the following policy applies:

  • Return requests must be made within 48 hours of delivery.

  • Return shipping costs are the customer's responsibility.

  • We do not provide prepaid return shipping labels for customer preference returns.

  • Items must be unworn, unused, unwashed, in their original condition, and have all original tags attached.

  • Once we receive and inspect the returned item, we'll issue store credit for the value of the returned item.

  • Refunds are not available for customer preference returns.

📧 Need Assistance?

For all return, exchange, or damage requests, please contact us within 48 hours of delivery.

Email: support@yourstore.com

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item (if applicable)

  • For damaged items, the required continuous 360° unboxing video with no cuts or edits

Our customer support team will review your request and provide the next steps as quickly as possible.