Refund policy

Returns & Exchanges

At AANYA, we want you to shop with confidence. If there's an issue with your order, we're here to help.

📅 Return & Claim Window

All return, exchange, or damage requests must be reported within 48 hours of delivery.

Items returned without prior approval from our customer support team will not be accepted.

✅ If the Mistake Is Ours

If you receive the wrong item or the wrong size, we'll make it right.

  • We'll provide a prepaid return shipping label.

  • Once we receive the returned item, we'll ship the correct item if it's available.

  • If the correct item is no longer available, you may choose either:

    • A full refund, or

    • Store credit for the value of your purchase.

📦 Damaged Items

If your order arrives damaged:

  • Please report the issue within 48 hours of delivery.

  • A continuous 360° unboxing video with no cuts or edits is required for all damage claims.

  • The video must begin before opening the package and clearly show the condition of the packaging and the item.

  • Once the claim has been verified, we'll provide a prepaid return shipping label and resolve the issue.

Damage claims submitted without the required unboxing video may not be eligible for approval.

👗 Customer Preference Returns

If you wish to return an item because:

  • You accidentally ordered the wrong size,

  • You don't like the style,

  • You don't like the color,

  • You don't like the fabric or quality,

  • The item doesn't meet your personal preference,

the following policy applies:

  • Return requests must be made within 48 hours of delivery.

  • Return shipping costs are the customer's responsibility.

  • We do not provide prepaid return shipping labels for customer preference returns.

  • Items must be unworn, unused, unwashed, in their original condition, and have all original tags attached.

  • Once we receive and inspect the returned item, we'll issue store credit for the value of the returned item.

  • Refunds are not available for customer preference returns.

Order Cancellation Policy

Orders once placed cannot be canceled, modified, or changed. Please review your order carefully, including items, sizes, shipping address, and contact information before completing your purchase.

If there is an issue with your order after delivery, please contact us and we will be happy to assist you according to our return policy.

📧 Need Assistance?

For all return, exchange, or damage requests, please contact us within 48 hours of delivery.

Email: support@aanyausa.com

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item (if applicable)

  • For damaged items, the required continuous 360° unboxing video with no cuts or edits

Our customer support team will review your request and provide the next steps as quickly as possible.